Private health insurance
We work with most major UK private health insurers and health cash plans, and are Bupa fee-assured. The process differs between full private medical insurance and cash plans — both are explained below.
Using insurance? Check with us before you book
Get pre-authorisation from your insurer first, then message us on WhatsApp, WeChat or email with your membership number and pre-authorisation code. Once we've confirmed the cover, we'll tell you how to book (usually online). Please hold off booking until then — if you're seen without pre-authorisation in place, your insurer may not pay for the visit.
Health insurance accepted
Health cash plans
Not listed? Ask us — we can usually accept other insurers or provide an invoice for you to claim back.
Private medical insurance (e.g. Bupa, AXA, Aviva, Cigna, WPA, PHC)
- 1
Tell us your insurer
We'll give you our provider number where applicable.
- 2
Call your insurer
Check whether a GP referral is needed, how many sessions are covered, any excess, and get a pre-authorisation code.
- 3
Send us the details
Membership number · pre-authorisation code · whether you have an excess · number of sessions or claim limit approved.
We bill your insurer directly
Where we are a recognised provider, we invoice your insurer after treatment and you only pay any excess. Otherwise we provide an invoice for you to claim back.
Health cash plans
- 1
Check your policy
Make sure physiotherapy or chiropractic is covered and note your annual limit (e.g. up to £250 per year).
- 2
Pay for treatment
Pay as a self-funding patient and ask for an itemised receipt with your name, our clinic details and the amount.
- 3
Submit your claim
Log in to your provider's portal or complete their claim form, upload the receipt and proof of payment.
Get reimbursed
Refunds usually arrive within 3–10 working days. Keep track of your remaining allowance.
Ready to get started?
Book online in under a minute, or message us on WhatsApp if you have a question first.